BlogMutt has a very small support team. For now, it’s just me and one other person, who was handling it all by herself before I was hired a year ago. The smallness of our team is one reason that she and I were skeptical when the higher-ups mentioned the idea of transitioning from a support email inbox to a ticket tracking system. Why would we need to change? It was just the two of us, sitting right next to each other, clearing out the inbox every morning and keeping up with it throughout the day. It seemed to be working just fine.